CANCELLATION AND REFUND POLICY

ROYAL SIMPLICITY COFFEE TRADING LLC guarantees that all products will leave our facility in excellent condition. 

Customer can cancel their order within 24 hours after placing the order.

In the event that your received goods do not match the ones you ordered or you are unsatisfied with the products, you must write us an email within 3 days from the receipt and we will replace with the ones ordered (subject to availability) or refund you the same amount paid.

If the product has not reached the customer in 6 working days, the customer can cancel the orders.

All returned goods must be in their original packaging, intact with their original documents. We will arrange refund within maximum 15 days after the receipt of the goods in our facility. Shipping/courier costs and special request such as customized packaging cost cannot be refunded.

Shipping Policy

SHIPPING

Freshness is important to us, orders placed before the roasting day (2:00 PM) will be roasted the following day. Coffees are sorted and packed in the next 48hrs, to be dispatched to you in 3days – guaranteeing you the freshest coffee possible! If you have any questions about your order, please contact us via our landline or email us at info@royalsimplicity.com We respond to customer inquiries within 24 hours on all weekdays.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch, ROYAL SIMPLICITY COFFEE TRADING LLC is not responsible for any delays caused by destination customs clearance processes.

Shipping Fee: 20 AED all over UAE

Privacy Policy

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties

ROYAL SIMPLICITY COFFEE TRADING LLC values the trust you place in us and insists upon the highest standards for secure transactions and customer information privacy. This Privacy Policy applies to all products provided by us and sets out how we may collect, use and disclose information in relation to the users. Please read the following statement to learn about our information gathering and dissemination policies.

COLLECTION OF INFORMATIONS

1. Your privacy is important to us and we have taken steps to ensure that we do not collect more information from you than is necessary for us to provide you with our services and to protect your account.

2. Information including, user name, address, phone number and email address may be collected at the time of user registration. The information we collect from you includes things like: Your name, mailing address, e-mail address, phone number, credit card number and other payment information. Demographic and lifestyle information, such as age, personal interests and product preferences. It may also include information you give us about other people, such as the name and address of a gift recipient, or the name and contact info of a representative to pick up your orders from friends and family.

3. It is mandatory for users to provide certain categories of Business Data and Personal Data (as specified at the time of collection). In the event that users do not provide any or sufficient Business Data and/or Personal Data marked as mandatory, we may not be able to complete the registration process or provide such users with our products or services.

4. We record and retain details of users’ activities. Information relating to such transactions including the types and specifications of the goods, pricing and delivery information and any trade dispute records may be collected when sale and purchase transactions are conducted or facilitated.

USE OF PERSONAL DATA:

If you provide any Personal Data to us, you are deemed to have authorized us to collect, retain and use that Personal Data for the following purposes:

 

    • Verifying your identity;

    • Verifying your eligibility to register as a user of the sites;

    • Processing your registration as a user, providing you with a log-in ID for the sites and maintaining and managing your registration;

    • Providing you with customer service and responding to your queries, feedback, claims or disputes;

    • To facilitate communication between buyers and sellers on the Sites;

SECURITY PRECAUTIONS:

Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access.

HOW WE USE THE INFORMATION WE COLLECT:

1. We use the information we collect for things like:

2. Fulfilling orders and requests for products, services or information

3. Processing returns, exchanges and requests

4. Tracking and confirming online orders

5. Delivering or installing products

6. Managing our online program

7. Marketing and advertising products and services.

8. Establishing and managing your accounts with us.

9. Communicating things like special events, sweepstakes, promotions and surveys

 

    • Identifying you on our websites and tailoring advertisements and offers to you (both on our websites and on other websites) based on your interaction with us in our stores and online.

    • Operating, evaluating and improving our business

DATA RETENTION:

We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

HOW WE SHARE THE INFORMATION WE COLLECT:

ROYAL SIMPLICITY COFFEE TRADING LLC does not sell, rent or trade your personal information to third parties. We may share your information with third parties to perform services on our behalf such as:

 

    • Fulfilling orders.

    • Delivering packages.

    • Scheduling and performing installations.

    • Servicing products.

    • Maintaining our program.

    • Fulfilling subscription services.

    • Applying for credit cards and processing credit card payments.

LEGAL DISCLAIMER:

We may disclose personal information when required by law or in good-faith that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our Site.

NOTIFICATION OF CHANGES:

Our business changes constantly and our Privacy Policy will change accordingly. You should check our Site frequently to recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.

TERMS & CONDITIONS

OUR TERMS & CONDITIONS

ACCEPTANCE OF TERMS

The website (RS WEBISTE) is owned and operated ROYAL SIMPLICITY COFFEE TRADING LLC with registered address, Office 0129, Building 2020, Al Goze 3, Dubai, United Arab Emirates.

United Arab Emirates is our country of domicile. UAE’s governing law, is the local law.

Your continued use of the Website constitutes an affirmation and acknowledgement that you have read, understood and agreed to be bound by these Terms and any further amendments.

We reserve the right, in our discretion and without notice to you, to revise the products and services available on the Website and to change, suspend or discontinue any aspect of the Website and we will not be liable to you or to any third party for doing so. We may also implement and impose rules to limit on use of the Website or restrict your access to part, or all, of the Website without notice or penalty. Your continued use of the Site will implicate your acceptance of any such changes.

Customers using this website who are Minor/under the age of 18 shall not register as a user of the website and shall not transact or use the website.

We will not trade with or provide any service to OFAC and Sanctioned countries.
If you do not accept these terms please do not use our website and exit
immediately.


PAYMENT CONFIRMATION

Once orders are placed and the payment is made, a confirmation e-mail will be sent to the client via email within 24 hours of receipt of payment. 

INFORMATION ACCURACY

All materials on the website is provided in good faith. It is derived from sources believed to be accurate and current as the date of publication. Your use of the website is at your sole risk.

INTELECTUAL PROPERTY RIGHTS

ROYAL SIMPLICITY COFFEE TRADING LLC (RS WEBSITE) website and all of its content, including, but not limited to, its software or HTML code, scripts, text, artwork, photographs, images, video, and audio are the intellectual property of ROYAL SIMPLICITY COFFEE TRADING LLC. All content provided by ROYAL SIMPLICITY COFFEE TRADING LLC is copy write protected.

You may not copy, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license or otherwise exploit this site or any of its content without our prior written permission. You may not use this website, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website. Any unauthorized copying, alteration, distribution, transmission, performance, display, or other use of these materials is prohibited.

YOUR ACCOUNT

As an ROYAL SIMPLICITY COFFEE WEBSITE account holder you agree that you are personally responsible for the activity and your communication within your account. You are also responsible for the safety of your login password and access from your computer, restricting unauthorized access. If you have any reason to believe that your account is being misused, please inform us immediately.

CURRENCY

All prices are displayed in United Arab Emirates Dirhams. ROYAL SIMPLICITY COFFEE TRADING LLC is based in the United Arab Emirates where a 5% VAT is charged and it will added upon checkout.

PAYMENT

When you select ‘Place Order” you will be directed to GEIDEA (Magnati) secure payment processing page. Other payment method includes Visa and Mastercard, and bank deposit/transfer. Unfortunately, we cannot accept cash & cheque payment as of the moment.

All payments will be processed in United Arab Emirates Dirhams.
Cardholder must retain a copy of transaction records and Merchant policies and rules.

ROAST SCHEDULE AND DELIVERY

ROYAL SIMPLICITY COFFEE TRADING LLC pledges to accept orders placed via the Internet, within the limit of available stocks, on the terms of this instrument, which you must declare you have read and accepted when you validate your order.

We roast from Monday to Friday.

Freshness is important to us, orders placed before the roasting day (2:00 PM) will be roasted the following day. Coffees are sorted and packed in the next 48hrs, to be dispatched to you in 3days – guaranteeing you the freshest coffee possible! If you have any questions about your order, please contact us via our landline or email us at info@royalsimplicity.com. We respond to customer inquiries within 24 hours on all weekdays.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch, ROYAL SIMPLICITY COFFEE TRADING LLC is not responsible for any delays caused by destination customs clearance processes.

IMPORT TAXES AND DUTY

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these maybe necessary to release your order from customs on arrival. ROYAL SIMPLICITY COFFEE TRADING LLC will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destination’s import duty, customs and local sales taxes as well as its rules and regulations for importing foreign goods and products.

LIMITATION OF LIABILITY

 

    1. The photographs and texts illustrating and describing the products on the Media are non-contractual and for information purposes alone. ROYAL SIMPLICITY COFFEE TRADING LLC shall not be liable in case of errors or omissions in the photographs or texts displayed on the Media.

    1. For international deliveries to countries other than those where ROYAL SIMPLICITY COFFEE TRADING LLC guarantees delivery, ROYAL SIMPLICITY COFFEE TRADING LLC shall not be liable if the products do not comply with the existing laws and regulations of the country of delivery.

    1. Without limiting the scope of these General Conditions of Sale, no claim of any kind, whether as to products delivered or non-delivery of products, or otherwise, shall be greater in amount than the purchase price of the products in respect of which damages are claimed. ROYAL SIMPLICITY COFFEE TRADING LLC will never be liable for any direct, indirect, incidental, or consequential damages of any nature.

FORCE MAJEURE

ROYAL SIMPLICITY COFFEE TRADING LLC will make every reasonable effort to fulfill its obligations. However, ROYAL SIMPLICITY COFFEE TRADING LLC cannot be held responsible for delays or failure to deliver caused by circumstances beyond its reasonable control. Such circumstances include strikes, wars, natural catastrophes or any others that make impracticable the production, transportation or delivery of products.

In the event of delay, ROYAL SIMPLICITY COFFEE TRADING LLC will perform its obligations as soon as reasonably possible, and it reserves the right to allocate any remaining product supply among customers in a fair and reasonable manner.

CANCELLATTION AND RETURN

ROYAL SIMPLICITY COFFEE TRADING LLC guarantees that all products will leave our facility in excellent condition.

In the event that your received goods do not match the ones you ordered or you are unsatisfied with the products, you must write us an email within three days from the receipt and we will replace with the ones ordered (subject to availability) or refund you the same amount paid. Refunds will be made onto the original mode of payment and will be processed within 10-45 days depends on the issuing bank of the credit card.

All returned goods must be in their original packaging, intact with their original documents. We will arrange refund within maximum 15 days after the receipt of the goods in our facility. Shipping/courier costs and special request such as customized packaging cost cannot be refunded.

Applicable Law & Jurisdiction

These Terms and Conditions shall be interpreted and governed by the laws in force in Dubai, United Arab Emirates. Each party hereby agrees to submit to the jurisdiction of the courts of Dubai and to waive any objections based upon venue.